And a position is something I can work with. I'm Josh Mattulat. I find what's broken in an operation, build the standard that fixes it, and stay until your people run it without me.
Nobody plans to lose the thread. The company grew, the jobs stacked up, and the way things got done stayed in three people's heads. I start on the floor with the people doing the work, and plot where it stopped holding.
An operation gets found the same way. First I fix your position, course and speed: where you are, which way you're heading, and how fast. Then I work outward from the last thing that held.
Position, course and speed. I walk the floor, read the paperwork, and listen to the people doing the work.
Name what is failing and agree on what gets fixed first.
Procedures, forms, checks and tracking, written with your people so they get used.
Train the crew until the system runs without me. That is the finish line.
One sample from each chapter of a longer record. The work changed three times. The method stayed the same: find it fast, write it down, and build people who can run it.
Command Center Chief for the Great Lakes. Two years, 1,232 incidents, and a district-record 110 search and rescue cases in a single day: July 4, 2011. The call had to be right, and it had to be fast. I also drafted the first operator's manual for the Coast Guard's 22-foot ice-rescue airboat.
Welder, then welding supervisor. I know the field from the inside because I worked it before I ever wrote a procedure for it.
A turnkey mechanical and electrical contractor with no written procedures when I arrived. I wrote them. Revenue went from $5.5M to $10.3M, and by late 2025 five plant builds were running in five states at once, every crew on the same checklists.
These three are a taste. Read the full record.
Every engagement is cut to the problem in front of us. The work falls into four kinds, and each ends the same way: your people own it and run it on their own.
Operating procedures, quality checks, clear roles and company policy, built with the people who will use them so the work runs the same way every time.
Web forms your crews can fill in from anywhere with a connection. Custom internal apps under your own brand: inventory, material tracking, shipping and receiving, purchase orders, bids and proposals, up to a full in-house ERP.
A safety program built into the daily work, with the Coast Guard's Green-Amber-Red and PEACE risk models adapted to your business, so every job gets an honest look before it starts.
Part-time, interim or contract operations leadership, and the development of the leaders you already have, so the standard holds after I've gone.
Each one replaced a spreadsheet, a binder or a phone call. They are redrawn here with invented jobs and prices, because the originals belong to the company they were built for. Try them.
One example of a finished program I can stand up in days: qualified procedures, qualified welders, and digital weld logs, maps and submittals that are ready for an audit.
A good guide doesn't carry you. He knows the route, sets the ropes, tells you the truth about the weather, and makes sure your people can do it again without him.
Telling the truth includes saying no. I've turned down work that couldn't be done right, work that was dangerous, and work that put a company at risk for little gain. As military aide to an admiral, part of my job was advising him which meetings not to take. I weigh the risk against the gain and call it the way I see it, whether or not that is the answer that pays me.
What I work byMy four sons. They are where the name comes from, and the reason the work has to hold after I've left the room.
A few lines about your operation and what's breaking is plenty. I'll tell you straight whether I can help.
Chesterland, Ohio · Cleveland area